At 12:30 when he didn’t contact I identified as him. He said that he experienced sent an electronic mail and was waiting around to an e mail again. It truly is three:15. I’ve referred to as and no-one will response the cellphone. Moreover my carpet has not been put in. I known as and spoke with Megan she was extremely pleasant. She scheduled me for Tuesday Oct 10th. At 6:13am received a simply call stating an installer for Empire would come to my household. At nine:00 nobody had arrived so I begun contacting. First contact – anyone will simply call you back again. Next call – (forty five mins later on) anyone will call you back again. 3rd connect with, I got the same response. Then at ten:45 the installer referred to as and claimed they we not coming. He requested if they may reschedule for up coming Monday. I said no and hung up. Support is terrible, disconnected, and unreliable. I'm currently wanting for someone to set up carpet in my residence.
m. – 12:00am if this isn’t ok he can return on 9/5/2018. I’m upset with the Salesperson Danny Gomez due to the fact he lied about when workers would commence and conclusion The work. I really feel this enterprise breached the deal by not having the ability to finish do the job every time they said they'd. When l contacted the Salesperson Danny Gomez he was unwilling to provide me professionals names and contact number so l could make a criticism. I've made an effort to get in touch with customer care and was explained to the business would Speak to me in 24 hours currently being I have not read anything l attempted to reach out to your Salesperson but l understand he lied and may say everything to obtain a sale and that is unfortunate. If l don’t get yourself a response from the manager to test to receive this settled l will get an attorney to dispute this deal for get the job done which was finished!
We’re upset to hear that your carpet isn't Conference your anticipations. We realize that we’ve been dealing with you with reference on your fears, and we’ll be in touch with you shortly to carry on working on a resolution.
kitchen and dinning space. 3 wonderful Adult men came and set up our floors yesterday. They did a fantastic occupation laying The brand new flooring but reported they wouldn’t have the ability to put in our baseboard as they didn’t have the correct resources.
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I so upset and unhappy with operate that Empire Today did setting up my hardwood flooring (Incomplete Job) l should be compensated this is these an inconvenience to me and my family members and my time. Had l regarded this do the job wasn’t going to be accomplished in 2 times l under no circumstances would’ve agreed to work with Empire Today and pay the amount l compensated l would’ve employed Lowes and or Dwelling Depot. I will likely be putting a complaint on Yelp simply because l simply call customer support designed criticism on nine/1/2018 immediately after employee identified as me was explained to l would get contact from a supervisor with in 24 several hours no reply up to now
In actual fact, I've named her at the very least fifty moments over the last 12 months and he or she Under no circumstances has picked up her telephone, every thing goes to e-mail. I have remaining 5 messages saying we do not have to have to discuss my credit rating, just credit score it to my Empire Wells Fargo account. That has not took place.
You should e-mail us at customersupport@ empire-today.com with both equally your worries and account details. You'll want to mention Headquarters in the topic line.
We’re dissatisfied to listen to that you simply’ve not gained your refund. We’ve Found your buy, and we’ll be in touch with you shortly.
Dye large amount did not match. That they empire today reviews had to replace all of the carpet. This time, freshly painted baseboards all marked up and wanting repainting and so they chipped a good size piece of lavatory tile that borders the carpet. They never told me and glued it down and loaded the seam with carpet fibers to seem like grout. After sending photographs to Empire, they scheduled a tile maintenance for today. Acquired the decision at eight:28 this early morning they ended up on their way. I went to the home, waited three hours and right after 4 calls to customer service I used to be informed by a supervisor that I was 1st within the program along with the fix human being wasn't answering their cellphone. We have been both pissed off. Then I used to be told that Empire was sending back again the same bad installers, who had botched the first set up, hid harmed baseboards and damaged tile on the next put in. I tend not to Assume so. Now they won't give me a slender window to come back on a long run date with unique installers. This is certainly certainly one of the most annoying knowledge with a contractor in my lifestyle. Empire, please support and rectify.
Sir, I planned to compose today with regard to get more info by far the most miserable encounter We now have experienced with your organization. Once i first contacted empire, I was acquiring some quotes. When the profits marketing consultant arrived to my property on the desired working day, he was only regular. He did not make clear to me about hardwood flooring on stairs and risers. When my husband spoke with him a couple of days later to obtain the credit software with Wells Fargo we wished to insert a lounge with hardwood, given that his rate to the stairs was very sensible.
August 23, 2018 at five:35 pm Awful Lousy carpet career. It has been more than per month and no person will ever phone me back again. Carpet is awful–home furniture harmed–remaining with no lights within the Bed room.–living out of boxes because furnishings was not put again set up. No lights ended up plugged in and I used to be left with no WIFI for 4 days which ment no cellphone or health care notify alarm no Television or Web.
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Thank you for bringing this matter to our notice. We’ve Positioned your get, and we’ll be in contact with you Soon to begin focusing on a resolution.